Return and Refund Policy

If you wish to cancel your internet order in accordance with the Distance Selling Regulations 2000, then please do so by email or recorded delivery letter within 7 days of receipt. We will refund the price of the product(s) in full together with the cost of sending the product to you as soon as possible and in any case within 30 days of ONLINE COMPUTERS LONDON LIMITED notifying you that you are entitled to a refund. You will be responsible for the cost of returning the product(s) to ONLINE COMPUTERS LONDON LIMITED, remember the goods must be in exactly the same condition as they were when delivered. For example, you can't open the packaging at all, goods returned to ONLINE COMPUTERS LONDON LIMITED which is not re-sellable will incur a restocking fee.

If you decide to cancel an order for a custom-built PC, we would need to be notified 24 hours after placing the order, ONLINE COMPUTERS LONDON LIMITED reserves the right to charge a £35 cancellation fee – which will be deducted directly from any refund. Opened software cannot be returned and the same goes for products where you have registered the product with the manufacturer.

The software cannot be returned and same goes for products that have been registered with the manufacturer.

Please report any faults or issues as soon as you notice them, ideally by email (which includes your order details) with a follow-up phone call. We will work with you to find the best solution, whether that means a repair or replacement. Please note that sometimes a product will go ‘end of life’ before developing a fault. In cases where a repair or exact replacement is not possible, ONLINE COMPUTERS LONDON LIMITED will supply a replacement which has similar performance characteristics to your original product. For example, with graphics cards, that might mean a more modern card that achieves similar (+/- 5%) 3D Mark 2011 scores to the faulty product.

If you purchase a system from ONLINE COMPUTERS LONDON LIMITED and later believe you have discovered a fault, please note that we will remove any 3 rd party hardware before we begin testing. That means we will bring the machine back to the condition in which it was shipped – then perform our tests to prove that the hardware works. Issues caused by hardware or software added after the original purchase date must be reported to the person/company that supplied them to you. ONLINE COMPUTERS LONDON LIMITED does not warrant that your system will work with any hardware or software that has not been supplied and installed by a trained Innovative ONLINE COMPUTERS LONDON LIMITED engineer.

ONLINE COMPUTERS LONDON LIMITED is committed to honoring your statutory rights as a consumer, but we also disclaim any and all liability for the supply of goods and services to the maximum amount permissible by law. Similarly, ONLINE COMPUTERS LONDON LIMITED cannot be held responsible for issues caused by an act of god or 3 rd parties.

For security reasons or any other concerns, ONLINE COMPUTERS LONDON LIMITED keeps the right to decline any order. If the payment was already taken full refund will be granted up to 8-10 business days.